1. Introduction

Welcome to ConvrsAI by Market Wavegen’s Privacy Policy. This policy outlines how we, at convrsai.com (“Website”), handle your personal information. We are deeply committed to ensuring your privacy and the security of your personal data. By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect various types of personal identification information from you through different means. This information may be obtained when you visit our website, register an account, complete a form, participate in surveys, or engage with the various features and services we offer. The types of personal information we may collect include:

• Name: Your full name, which helps us personalize our interactions with you.
• Email Address: Your email address, which serves as a means of communication.
• Contact Information: Your phone number and/or physical address for communication purposes.
• Company Information: If applicable, the name of your organization, helping us tailor content to your business needs.
• Gmail Account Data: When you connect your Gmail account through Google OAuth, we access your email address and profile information to enable email sending functionality. We request permissions to send emails on your behalf and access your basic profile information (email address and name).
• Usage Information: Details about how you navigate and utilize our website, including pages visited, time spent, and other user behaviour data.
• Campaign Data: Information about your email campaigns, including recipient lists, email content, sending statistics, and campaign performance metrics.
• Lead Validation Data: Information collected during our revenue validation and qualification processes, including firmographic data, job title information, conversation intelligence, and lead confidence scores.

3. How We Use Your Information

We use the information collected for specific purposes, which include but are not limited to:

• Revenue Validation Services: We use your data to provide revenue validation and qualification services, including deep web lead validation, firmographic verification, job role validation, AI-led email and voice qualification, and conversation intelligence.
• Email Campaign Services: We use your Gmail account access to send marketing emails on your behalf. This includes composing and sending emails through your connected Gmail account, managing email aliases, and tracking email delivery and responses.
• AI-Powered Qualification: We provide insights, tools, and services related to AI-powered lead qualification, email campaign analytics, automated calling, and data intelligence, assisting you in understanding and attracting potential customers.
• Account Management: We use your account information to manage your connected email accounts, track daily sending limits, and provide account-related services.
• Communication: We use your information to respond to your inquiries, questions, and requests, ensuring efficient and relevant communication.
• Improvement: Your feedback and user data are valuable to us. We use this information to enhance our website and services based on your needs and preferences.
• Marketing: We may send periodic emails or newsletters containing information about our products, services, promotions, or other topics we believe might be of interest to you.

Gmail OAuth Permissions: When you connect your Gmail account, we request the following permissions:

• gmail.send: To send emails on your behalf through your Gmail account
• gmail.compose: To compose emails for your marketing campaigns
• userinfo.email: To identify your email address for account management
• userinfo.profile: To access your basic profile information (name and email)

We only use these permissions for the stated purposes and do not access any other data from your Gmail account beyond what is necessary to provide our email campaign services.

4. How We Protect Your Information

We maintain strict security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure server storage and the implementation of physical, electronic, and managerial safeguards to secure the data we collect.

5. Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our website, managing our business, or servicing your needs. We do this only to the extent necessary for these purposes. Additionally, we may share aggregated and non-personal information for marketing or analytical purposes.

6. Your Rights and Choices

We respect your rights regarding your personal information. You have the right to:

• Access and update your personal information.
• Opt-out of receiving marketing communications from us.
• Request the deletion of your personal information, subject to applicable legal requirements.
• Object to the processing of your personal information when applicable.

To exercise these rights or if you have any questions or concerns regarding your personal information, please contact us at legal@convrsai.com

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for updates. The date of the last revision will be indicated at the top of this page.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our Legal Counsel:

Legal Counsel
legal@convrsai.com

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions. Your privacy and security are of utmost importance to us, and we are dedicated to ensuring the protection of your personal information.